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Crisis Management on Social Media
Chapters
- 1.Recognizing a Crisis vs a Social Media Fail
- 2.Situational Crisis Communication Theory
- 3.The First Hour Response
- 4.Post-Crisis Recovery
References
- Situational Crisis Communication Theory: What You Need to Know — Elegant Themes, 2020
- Situational crisis communication theory — Wikipedia, 2026
- Situational Crisis Communication Theory (SCCT), The Handbook of Crisis Communication — Wiley Online Library, 2022